Privacy Policy

This policy explains how The Jeweler handles information collected through this website. It covers the website only — not what happens in the shop.

The short version

We do not sell, rent, or trade your information. We do not run advertising trackers on this site. The only information we collect is what you type into the contact form, and we use it solely to answer you.

What we collect

When you submit the contact form we receive the name, email address, phone number (if you provide one), subject, and message you entered. That submission is stored in our website database and emailed to the shop so we can respond.

Our web host also keeps standard server logs — things like IP address, browser type, and which pages were requested. These are generated automatically by the hosting platform and are used for security and troubleshooting.

What we don't collect

We do not use advertising cookies, third-party analytics trackers, or social media pixels on this site. The only cookie this site sets is a sign-in cookie for the shop owner's private admin dashboard, and it is only ever set after a successful password sign-in.

We never ask for payment information on this website. No purchases happen here.

How we use it

Contact form submissions are used to reply to your question, provide a quote, or follow up about a repair, consignment, or custom piece. We may keep the message so we have a record of the conversation. We do not add you to a marketing list.

Who we share it with

Only the services required to run the site and deliver your message: our website host and our email delivery provider. They process the information on our behalf and are not permitted to use it for their own purposes. We will also disclose information if required by law.

How long we keep it

Contact form submissions are kept as long as they are useful for serving you, and deleted when they are not. You can ask us to delete yours at any time.

Your choices

Write to us using the contact details below and we will tell you what we hold about you, correct it, or delete it. There is no charge for this.

Children

This site is intended for a general audience and is not directed to children under 13. We do not knowingly collect information from children.

Changes

If this policy changes, the revised version will be posted on this page with a new date at the top.

Contact us

Questions about this policy? Call or email the shop using the details on our Visit & Contact page, or write to us at the address listed there.